Error handling

If the EDI connector is not working properly, it may help to stop and restart the service. The service is called EDI Connector.
If restarting the EDI connector does not result in proper operation, you can view the log files. The EDI connector writes its logs to the Windows event logs. These can be checked using the event viewer..

Right-click on the Windows icon and select “Event Viewer” from the menu. You can also open the program via the “Run” window. [Windows] + [R] : Here, enter the command “eventvwr.exe” and confirm with “OK”.

If you then wish to contact our support team, please always send us the event log of the EDI connector. In the right-hand column of the event log menu, you will find the option to save the selected event log.

Event logs can be monitored automatically using Windows on-board tools or specialized software.

Last modified March 18, 2026