Request certificate

Certificates are always valid for 24 months, after which they must be reissued. In order to inform you in good time of the expiry of the validity of your certificate, notice messages will appear in the portal from 60 days before expiry.

Here you can request a new certificate directly via the link in the yellow box.

For users without manager rights, the following message appears:

This way, each employee is informed which colleague has the current certificate.

A new certificate is not automatically sent for security reasons. Therefore, you can apply for a new certificate from about one week before the current certificate expires:

1. Click on “My Company”
2. Open the “Certificates” tab

You will now see an overview of all certificates already issued, including validity and recipient of the certificate.

3. Click on “Request Certificate”
4. A new mask opens in which you must select the user to receive the certificate. Since it should be the key-user, probably it is you.

5. Confirm the user with “OK”
6. A message appears that the request has been successfully forwarded.

As with new users, the request is always checked by an employee of myOpenFactory. When the certificate is generated, the previously selected user automatically receives an e-mail with the new certificate. Only then will the new certificate be listed under “Certificates”.